CPQ™ Knowledge Centre
How is a complaint against a CPQ credential holder handled?
The process begins with intake and eligibility review, followed by notice to the respondent and a fair opportunity to reply, evidence gathering, independent review and a written decision. Outcomes can range from guidance or required education to warning, supervised practice, suspension or revocation. An affected party may appeal to a panel different from the original decision-maker, with anti-retaliation and privacy protections.