CPQ™ International Operations & Local Compliance Framework
Applies local-compliance controls across jurisdictions while retaining English law as the contractual governing law.
1. Purpose & Basis
This document is presented as proposed CPQ™ policy for external review, extending the founding standards pack and drafted to align the CPQ™ ecosystem with ISO/IEC 17024 principles for bodies certifying persons. Any new procedural or numeric requirement remains Draft and does not become binding within CPQ until changed to Active through a documented governance decision; it is not a claim of accreditation or recognition by another body.
This framework applies the compliance approach to every jurisdiction where CPQ services are delivered and complements CPQ-REGPOS and CPQ-SCOPE.
2. General Principle: One Governing Law, Local Compliance
- CPQ contractual relationships are governed by the law of England & Wales.
- Practitioners and providers comply with professional and legal rules where the service is actually delivered.
- CPQ does not impose one regional rule; the principle applies across jurisdictions.
3. Jurisdictional Compliance Responsibilities
| Local compliance area | What must be checked |
|---|---|
| Practice titles and regulated professions | Whether a separate local licence is required |
| Data protection | Local collection, processing and transfer rules |
| Minors and vulnerable groups | Local consent and mandatory-reporting requirements |
| Consumer protection and contracts | Cancellation, refund and disclosure rules |
| Business licensing and tax | Local trading and invoicing requirements |
4. Cross-Jurisdiction Recognition & Claims
Recognition or a licence in one jurisdiction is not generalised to another. English governing law does not replace local compliance, and regulated professional services must not be provided without required local authorisation.
5. Delivery Through an Agent or Partner
Where delivery uses an agent or partner, the contract remains governed by English law, the agent must comply with CPQ standards and local rules, and has no authority to alter credential standards or issue recognition claims on CPQ’s behalf.
6. Safety, Confidentiality & Local Law
Where safety or confidentiality conflicts with local law, the practitioner explains confidentiality limits in advance, seeks suitable professional/legal advice and acts as required by the law of the service jurisdiction.
7. Governance & Review
CPQ keeps jurisdiction-specific internal notes where needed, reviews the framework annually and when entering new markets, and records changes in CPQ-POLREG.