Submit a Complaint – We Value Your Feedback

We are committed to providing the best possible experience. If you encounter any issues or have concerns, we encourage you to share them with us. Your feedback helps us improve our services and address your needs effectively.

How to File a Complaint

1. Submit Your Complaint

  • Fill out the Complaint Form with the following details:
    • Your Name and Contact Information
    • A Clear Description of the Issue

2. Confirmation of Receipt

  • You will receive an email confirming that we have received your complaint within 24 hours.

3. Review and Investigation

  • Our team will thoroughly review your complaint and may contact you for additional information if needed.
  • We strive to ensure fair and impartial handling of all concerns.

4. Resolution Process

  • You can expect a formal response within 7 business days.
  • We will provide a clear explanation of the resolution or any actions taken to address your concerns.

What Happens Next?

✅Acknowledgment: You will receive a confirmation within 24 hours.
✅Investigation: Our team will review your complaint carefully and fairly.
✅Resolution: You will receive a detailed response within 7 business days.

Submit Your Complaint

Contact Us for Assistance

If you need help filing a complaint or have questions about the process, please contact us:

📞Urgent Concerns: +965 6067 3990

We are here to listen and resolve your concerns promptly.