1. Objective

To ensure that all e-training course content remains relevant, accurate, and aligned with industry standards and company goals.

2. Scope

Applies to all e-training courses offered by Coaching Professional Qualification Ltd., including video modules, written materials, assessments, and supplementary resources.

3. Responsibilities

  • Head of Training & Curriculum Development: Oversees the review process.
  • Subject Matter Experts (SMEs): Provide insights on content accuracy and relevance.
  • Instructional Designers: Update content based on feedback.
  • Quality Assurance Team: Verify the quality and compliance of the updated content.
  • IT Support: Assist with technical updates on the e-learning platform.

4. Procedure Steps

Step 1: Schedule Review

  • Establish an annual review calendar.
  • Notify all stakeholders of upcoming reviews at least 30 days in advance.

Step 2: Collect Feedback

Gather input from:

  • Learners: Through surveys and course evaluations.
  • Trainers: Via feedback forms and debrief sessions.
  • Industry Updates: Review changes in regulations, standards, and best practices.

5. Documentation & Reporting

Maintain records of:

  • Review findings.
  • Updates made.
  • Feedback received.
  • Prepare an annual report summarizing the review process and outcomes.

6. Continuous Improvement

  • Integrate lessons learned into future review cycles.
  • Adapt the review process based on feedback and organizational needs.

7. KPIs to Measure Success

  • Learner Satisfaction: Target satisfaction score of 85%+.
  • Content Accuracy: 100% compliance with industry standards.
  • Engagement Levels: Increase in course completion rates.