Refund Policy

1. Refund Eligibility and Terms

At CPQ™ Academy, we are committed to student satisfaction and maintain a fair refund policy. Our standard refund terms include:

  • 14-day money-back guarantee from the date of purchase
  • Course completion must be less than 25% to be eligible
  • Valid reasons for refund requests must be provided
  • Original payment method will be used for refund

2. Refund Request Process

To request a refund, follow these steps:

  1. Log into your student dashboard
  2. Navigate to the “Refund Request” section
  3. Fill out the refund request form with required information
  4. Provide a detailed reason for your refund request
  5. Submit any supporting documentation if required

3. Processing Timeline

Our refund processing timeline is structured as follows:

  • Initial review of refund request: 1-2 business days
  • Verification and approval process: 2-3 business days
  • Processing of approved refunds: 5-7 business days
  • Bank processing time: Additional 3-5 business days

4. Non-Refundable Items and Services

The following items and services are non-refundable:

  • Completed certification exams and assessments
  • Downloaded or accessed digital course materials
  • Special promotional offers marked as non-refundable
  • Courses completed beyond 25% of total content
  • Administrative fees and processing charges

5. Special Circumstances

We understand that special circumstances may arise. The following situations may be eligible for special consideration:

  • Medical emergencies (with documentation)
  • Technical issues from our platform
  • Course cancellation by CPQ™ Academy
  • Significant platform accessibility issues

6. Partial Refunds

Partial refunds may be offered in the following cases:

  • Course completion between 15-25%
  • Bundle purchases where some courses are accessed
  • Technical issues affecting partial course access
  • Pro-rated refunds for subscription services