Frequency: Annually (or as needed)

1. Objective

To ensure that all e-training course content remains relevant, accurate, and aligned with industry standards and company goals.

2. Scope

Applies to all e-training courses offered by Coaching Professional Qualification Ltd., including video modules, written materials, assessments, and supplementary resources.

3. Responsibilities

  • Head of Training & Curriculum Development: Oversees the review process.
  • Subject Matter Experts (SMEs): Provide insights on content accuracy and relevance.
  • Instructional Designers: Update content based on feedback.
  • Quality Assurance Team: Verify the quality and compliance of the updated content.
  • IT Support: Assist with technical updates on the e-learning platform.

4. Procedure Steps

Step 1: Schedule Review

  • Establish an annual review calendar.
  • Notify all stakeholders of upcoming reviews at least 30 days in advance.

Step 2: Collect Feedback

Gather input from:

  • Learners: Through surveys and course evaluations.
  • Trainers: Via feedback forms and debrief sessions.
  • Industry Updates: Review changes in regulations, standards, and best practices.

Step 3: Content Evaluation

SMEs and instructional designers assess:

  • Relevance: Does the content meet current industry requirements?
  • Accuracy: Are facts, statistics, and examples up to date?
  • Engagement: Are learning materials interactive and engaging?
  • Compliance: Does the content comply with regulatory standards?

Step 4: Identify Updates

Prioritize changes as:

  • Critical: Must be updated immediately.
  • Important: To be updated in the next review cycle.
  • Optional: Considered for future enhancements.

Step 5: Implement Changes

Instructional designers and SMEs collaborate to:

  • Revise and update content.
  • Develop new materials if needed.
  • Test updated content for functionality on the e-learning platform.

Step 6: Quality Assurance

QA team reviews the updated content for:

  • Technical accuracy: Functionality of multimedia elements.
  • Content quality: Consistency and clarity.
  • Compliance: Adherence to company and industry guidelines.

Step 7: Release & Communicate Changes

  • Publish updated content on the e-learning platform.
  • Notify learners and trainers of the changes.
  • Provide guidance on new content where necessary.

Step 8: Monitor Post-Implementation

  • Track learner performance and feedback on updated content.
  • Make iterative improvements if required.

5. Documentation & Reporting

Maintain records of:

  • Review findings.
  • Updates made.
  • Feedback received.

Prepare an annual report summarizing the review process and outcomes.

6. Continuous Improvement

  • Integrate lessons learned into future review cycles.
  • Adapt the review process based on feedback and organizational needs.

7. KPIs to Measure Success

  • Learner Satisfaction: Target satisfaction score of 85%+.
  • Content Accuracy: 100% compliance with industry standards.
  • Engagement Levels: Increase in course completion rates.